Mr V Dhanaraj							           1st September, 2008
Deputy General Manager
The New India Assurance Co. Ltd.
CHENNAI RO

Dear Sir,

We are given to understand that you are contemplating certain changes by reorganising the offices to accommodate claims hub.  From the beginning we have been cautioning you not to overact or get carried away in implementing the Project New Energy as prescribed by BCG.  We are of the opinion that changes contemplated in our region is on pilot basis only and hence subject to revision based on its feasibility, suitability and success.  In this  regard, time and again we have been writing not to do anything in an over reactive manner which may harm the existing set up.

In the beginning itself when you wanted to set up Claims Hub in Tarapore Towers destabilizing that DO, we strongly objected to that based on the following

•	Conglomerating all marketing offices in the same premises will lead to closure / merger in future
•	Promoting Claims Hub by destabilizing marketing offices in not a welcome / wise move.
•	There is no  satisfactory HR initiative either prescribed by BCG or spelt out by our Corporate Management while carrying out these far-reaching changes.
•	Implementation in our RO is only on a Pilot basis and hence the reorganisation should be carried out only after the success of the above process.

Now, we understand that you are proposing some changes.  We would like to inform you that 

1.	No Operating Office should be disturbed for the sake of setting the Claims Hub.
2.	The Claims Hub may be set up in a separate premises since it is mainly a back-office operation.

For better co-ordination, we have formed a joint action with the checked-off trade unions in this issue.  We hope you will exercise restraint in this issue for maintaining peaceful industrial relationship, failing which we have no other option but  resort to industrial action as necessary

Thanking you,

Yours faithfully,

(B SHANMUGAM)							(S MYIL RAVANAN)
General Secretary                                                                            General Secretary
NIAOA , Chennai                                                                            GICEU (SZ),Chennai